MAX Customer Connect is a functionality of our order management system MAX.
This service enables digitalised order transmission for external asset managers (EAM) and other institutional investors.
The EAM sends its customers' orders electronically directly from the portfolio management system via MACD to the bank in order to carry out the corresponding pre-trade/suitability checks.
As soon as these have been completed, the orders are forwarded to the trading department, where they are automatically traded globally, or traded by the correspondent bank's trader, subject to the relevant trading checks.
The status of the orders (placed, partially executed, deleted, rejected, ...) is visible to the executing bank / EAM and the MACD system ensures that the EAM is always informed about the status of their orders.
The trades are communicated to both parties so that settlement is initiated and the portfolio management system can make the relevant bookings.
The new automated process has considerable advantages for all stakeholders in the chain, but especially for the end customers of EAM:
Of course, every MAX service includes our basic services, such as technical account management, support and personal assistance.
MAX has a modular structure. You can select your desired functionalities from the various services. Our experts will put together a product that is individually tailored to your needs.